Gold Collar Atelier

Résumé

Experience behind the strategy.

A multidisciplinary career spanning communications, media, digital strategy, audience experience, operations, and brand leadership.

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Current

Practice + present role

February 2026 — Present

Gold Collar Creative Atelier

Self-employed

Founder & Communications Architect

Building a communications and media platform focused on strategic storytelling, brand development, and audience engagement.

Selected impact

  • Develop thought leadership content at the intersection of public relations, media, culture, and entrepreneurship.
  • Create original multimedia content and brand experiences through the In Au with Angélique platform.
  • Apply graduate-level research and strategic communication frameworks to emerging media opportunities.
  • Explore partnerships, brand strategy initiatives, and communications consulting opportunities.

Strategic communications · Brand strategy · Innovation

May 2026 — Present

Mill Creek Residential

Seattle, Washington · Full-time / On-site

Assistant Community Manager

Support operations for a luxury multifamily community, overseeing resident experience, leasing performance, and operational excellence.

Selected impact

  • Manage resident communications, service recovery, and stakeholder engagement to foster strong community relationships.
  • Partner with maintenance, vendors, and regional leadership to ensure seamless property operations and customer satisfaction.
  • Assist with budgeting, occupancy management, reporting, and revenue optimization initiatives.
  • Execute resident engagement programs, events, and community outreach that strengthen retention and brand experience.

Stakeholder engagement · Customer experience · Operations

Career experience

Chronological

January 2026 — March 2026

Olympic Multi-Family Management

Seattle, Washington · Full-time / On-site

Multi-Site Property Manager

Led day-to-day operations of a multifamily portfolio while balancing resident experience, ownership goals, and organizational performance standards.

Selected impact

  • Owned marketing and leasing strategy — showings, merchandising, rental execution, and traffic reporting.
  • Managed public relations and resident communications through proactive engagement and issue resolution.
  • Directed onsite and maintenance teams across hiring, training, performance management, and operational alignment.
  • Supervised collections, reporting, budgets, and operational documentation.
  • Served as the central communication hub between residents, staff, vendors, and property leadership.

Leadership · Reputation management · Marketing execution

Progression

Assistant Property Manager → Property Managerincreasing scope, leadership, and strategic responsibility

February 2023 — November 2025

Skye at Belltown

Seattle, Washington · Full-time / On-site

Property Manager

Led cross-functional operations, team development, and executive reporting for a luxury high-rise, combining frontline decision-making with strategic oversight across resident experience, performance metrics, and capital goals.

12%

YoY retention increase

15%

Fewer escalations

$3.2M+

Capital improvements

8%

Controllable cost reduction

Selected impact

  • Promoted within 12 months for impact on retention and escalation resolution.
  • Led a 6-person onsite team through delegation, feedback, and site-level execution.
  • Served as primary point of contact for $3.2M+ in capital improvements.
  • Delivered monthly market insights that informed rent strategy while minimizing vacancy risk.
  • Managed annual budgets and expense audits, reducing controllable costs by 8% without compromising service quality.

Team leadership · Executive reporting · Operational strategy

February 2023 — April 2024

Skye at Belltown

Seattle, Washington · Full-time / On-site

Assistant Property Manager

Provided executive-level support, financial coordination, and stakeholder communication for a luxury high-rise while contributing to strategic business oversight.

Selected impact

  • Managed ownership and regional calendars, vendor meetings, and capital project timelines.
  • Oversaw rent collection, invoice processing, and expense tracking, contributing to an 8% reduction in controllable costs.
  • Created executive reporting packets and supported monthly financial reviews with senior leadership and ownership groups.
  • Improved workflows and communication systems, contributing to a 12% increase in resident retention and 15% reduction in escalations.
  • Led a 2-person team and served as liaison between site operations and external partners.

Executive communications · Cross-functional collaboration

November 2023 — April 2024

Sellery

Bellevue, Washington · Contract / On-site

Production Coordinator / Senior Live Stream Host

Worked within the TikTok live-commerce ecosystem supporting livestream workflows, creator engagement, production execution, and viewer experience.

26%

Viewer retention increase

Selected impact

  • Coordinated five live shows with zero delays and 100% technical success.
  • Increased average viewer retention by 26% through pre-show run-of-show alignment and host coaching.
  • Balanced talent availability, content flow, production needs, and technical troubleshooting under tight deadlines.
  • Partnered with producers and talent across time zones.

Live commerce · Creator economy · Audience strategy

July 2022 — June 2023

Mia Aesthetics

Baltimore, Maryland · Full-time / On-site

Social Media Coordinator

Promoted into the role to elevate the brand's digital presence through original content, campaign coordination, and cross-functional collaboration with C-suite leadership.

10+

Campaigns per week

15%

Monthly increase in qualified inquiries

Selected impact

  • Supported 10+ social campaigns per week.
  • Analyzed consultation trends to recommend content improvements that strengthened engagement and conversions.
  • Partnered with marketing and operations to align campaign timing with in-office initiatives and influencer activations.
  • Helped sustain a 15% monthly increase in qualified inbound inquiries through improved campaign messaging and optimization.

Content strategy · Campaign strategy · Digital marketing

June 2023 — November 2023

Relocation · Career break

After relocating from the East Coast, I conducted a focused job search in Seattle to align my next role with my long-term goals in tech, media, and brand strategy. I chose Seattle intentionally; its proximity to the West Coast’s innovation hubs supports both my career growth and my graduate studies at USC Annenberg.

March 2022 — July 2022

Mia Aesthetics

Baltimore, Maryland

Scheduling Assistant

Managed frontline consultation logistics and client communications, requiring precision, empathy, and responsiveness in a dynamic environment.

Selected impact

  • Scheduled and supported 5–10 consultations daily while maintaining a 90%+ booking-to-conversion rate.
  • Acted as liaison between clients and internal teams, reducing pre-appointment confusion and follow-ups by 30%.
  • Resolved last-minute conflicts and sensitive client concerns with discretion.

Client experience · Coordination · Problem-solving

December 2021 — March 2022

Goals Aesthetics & Plastic Surgery

Medical Administrative Assistant

Served as a frontline coordinator combining client experience, community engagement, and brand visibility across digital and in-person channels.

25%

Local engagement increase

18%

Consultation inquiry increase in 90 days

120+

New leads

Selected impact

  • Spearheaded social media strategy for the DMV market, increasing local engagement by 25%.
  • Increased consultation inquiries by 18% within 90 days.
  • Represented the clinic at 3+ local health fairs, contributing 120+ new leads through onsite sign-ups and brand outreach.
  • Coordinated 30–40 appointments daily with 100% HIPAA compliance.

Community engagement · Social media strategy

September 2019 — November 2021

ZRS Management

Washington, D.C. Metro Area

Leasing & Stakeholder Relations Coordinator

Supported leasing performance, resident relations, and digital engagement strategy across a fast-paced multifamily portfolio.

30%

Increase in online inquiries

20%

Decrease in complaints

Selected impact

  • Closed 30–40 leases per quarter through personalized outreach and competitive pricing insights.
  • Led property-wide social media and resident engagement initiatives, increasing online inquiries by 30%.
  • Resolved resident and maintenance issues within 24–48 hours, contributing to a 20% decrease in overall complaints.
  • Provided market analysis to leadership to inform revenue strategy and outreach adjustments.

Stakeholder relations · Audience engagement · Business performance

April 2017 — December 2019

MMG Entertainment

Washington, D.C. / Baltimore Area · Freelance

On Air Host

On-air hosting and live audience communication across entertainment programming.

Selected impact

  • On-air hosting, public speaking, and creative writing for live audiences.
  • Media and audience engagement across programming and appearances.

On-air hosting · Public speaking · Storytelling

October 2015 — December 2019

Urban One, Inc.

Silver Spring, Maryland · On-site

Broadcast Production Engineer

Produced and engineered daily content across four major stations, managing live shows, syndicated blocks, special programming, technical execution, scheduling logistics, and creative development.

Selected impact

  • Produced and engineered daily live and pre-recorded programming across multiple stations.
  • Collaborated with hosts and editorial teams to develop show formats and content strategies.
  • Maintained FCC-compliant traffic logs and audit-ready reporting.
  • Oversaw remote productions, commercial editing, automation systems, and technical troubleshooting.
  • Contributed to audience growth by optimizing production workflows and delivering polished audio experiences.

Broadcast production · Content development · Media foundation

May 2015 — September 2015

Urban One, Inc.

Silver Spring, Maryland · On-site

Promotions Intern

Supported community engagement, live event activations, digital content strategy, and station promotions.

Selected impact

  • Assisted with on-site promotions for concerts, radio-sponsored events, and local brand partnerships.
  • Contributed to social media campaigns and audience-targeted promotional copy.
  • Conducted audience research and supported outreach strategy for station programs.

The through-line

My career has consistently lived at the intersection of communication, audience experience, and execution.

From broadcast production and on-air media to digital marketing, stakeholder relations, live commerce, property operations, and strategic communications, each chapter has strengthened the same core ability: translating ideas, information, and organizational goals into experiences people can understand, trust, and act on.

Capabilities

Proven by the work

Strategy

  • Strategic Communications
  • Brand Strategy
  • Campaign Strategy
  • Audience Strategy
  • Reputation Strategy
  • Market / Audience Research

Communications

  • Public Relations
  • Internal & External Communications
  • Media Relations
  • Stakeholder Engagement
  • Executive Communications
  • Community Engagement

Brand & Digital

  • Brand Management
  • Digital Marketing
  • Social Media Strategy
  • Content Strategy
  • Experiential Marketing
  • Influencer / Creator Engagement

Media & Production

  • Broadcast Production
  • Live Commerce
  • Live Stream Hosting
  • On-Air Hosting
  • Production Coordination
  • Storytelling

Leadership & Execution

  • Team Leadership
  • Cross-Functional Collaboration
  • Operational Strategy
  • Process Improvement
  • Project Coordination
  • Client / Customer Experience

Education

University of Southern California

Master of Science, Public Relations Innovation, Strategy and Management

University of Maryland

Bachelor's degree, Communication, General

  • Technology Entrepreneurship, minor
  • Real Estate Development, minor
  • Transfer Advisory Board
  • Hillman Entrepreneur Scholar

Additional credentials

Learning GDPR

LinkedIn Learning

Issued March 2025

Making Moves On Social Media

Urban One, Inc.

Issued March 2018

The Hillman Entrepreneurs Scholarship

The Hillman Entrepreneurs Program

Issued January 2016

Elsewhere

The full professional record, kept current.

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